Shipping + Returns

Delivery + Order Processing

We generally ship within one week for regularly stocked items. Also remember to NOT include weekends or holidays in calculating the estimated transit time for your shipment. All orders are processed and shipped within 1-2 business days. Orders are shipped 2 or 3 Day Air or Ground, depending on your location.

Special Delivery Options

If you require faster delivery options, if you are requesting delivery to a location outside our shipping service area, or if you have other delivery specifications, please contact us directly by e-mail at info@omgactiveculture.com.

Tracking Your Order

When we ship your order, you will receive an email with your tracking number. Use this number as a reference to track your order at USPS.COM. If you have further questions about your order, please e-mail us at info@omgactiveculture.com.

Return Policy + Refunds + Replacements

Due to the perishable nature of our product, we do not accept returns. In the event you are dissatisfied with your purchase, you must contact us within 10 days from receiving your order. If you have an issue, please reach out to our team and we'll help workout a solution.

Cancellation Policy + Change of Order 

Any change in order including cancellations must be communicated to us before order has been shipped. If not before this timeline, we cannot guarantee the change or cancellation.

Gummi Storage (care)

We are committed to using only the highest quality ingredients. Our products have no artificial preservatives or coloring, and we limit the amount of natural wax that is used in our products. Our products must be properly stored away from heat, high temperatures or extreme humidity. If stored properly our products will remain fresh and solid for approximately 1 year.